Mental Health Resilience Training
The ‘Emotional Resilience & Wellbeing program for Emergency Services personnel’ (also known as the ‘Triple Zero ‘000’
Resilience Program’ in Australia), is Australia's first ONLINE program for Police, Firefighters,
Paramedics / Ambulance Officers and Emergency Department Health Care professionals.
This is a ‘proactive’ approach for officers to strengthen their resilience & mental wellbeing.
The aim of the program is to help officers to keep doing the job they love for as long as they can, whilst strengthening their resilience &
gaining more fulfilment in their professional & personal lives.
By applying the tools & strategies in the program on a regular basis, it’s expected that officers will be able to better
mentally cope when
faced with challenging situations in their professional & personal lives.
In the long term, it’s anticipated that the program will not only help to build resilience & create a healthier wellbeing amongst staff,
but also help to decrease the rate of depression, PTSD, & suicide in the industry.
There are three general stages that the program covers:
RECOGNISE –the signs & symptoms of accumulative stress, burnout & post-traumatic stress. Early
recognition plays a vital part in prevention & recovery of mental illness. Gain an awareness of the job, and common areas that may
suffer an emotional impact.
REFLECT – on your current reactions to stress, mindset, relationships, habits, life fulfilment, &
the impact that accumulative stress may be having upon all areas of your life.
RESILIENCE – Learn a range of coping strategies, positive psychology techniques, and various
coaching skills, that will build & strengthen a positive mindset. Overall, helping to create a more fulfilling professional &
A metaphor for the program?
Whilst many services have staff support services in place; many officers don’t access theirs (for various reasons), or many wait until
they are in desperate need of seeing someone (ie: counsellor / psychologist) – therefore they can often feel pretty ‘broken’ by that time.
I felt like more needed to be done before they get to the stage of needing to see someone.
I’m sure many of you would have attended a DEFENSIVE DRIVING COURSE as part of your training in your job, so think
- You’re taught how to drive assertively but safely
- You’re given a level of awareness of potential dangers associated with driving in that manner
- You’re also given strategies and techniques to help you if you do happen to need to use ‘evasive driving techniques’.
I’m sure no one intends on ever needing to use those evasive skills, but they’re definitely much handier to
have learnt them prior to having ever have needed them – rather than when you’re spinning out of
This program is similar in the sense of; you know you’re in a job that has potential dangers & threats (physically & mentally), yet
there are practical & relevant tools & strategies that act as a proactive measure to look after
an officers mental wellbeing.
The program is aimed at teaching you skills and strategies BEFORE you need them.
* Di McMath specialises in working with Emergency Services & Healthcare departments, Universities (specific courses for
Paramedics) and those industries that want to better prepare their staff for long-term highly stressful situations. With almost
15yrs of personal experience as a front-line Emergency Services worker, as well as an intensive 2.5yrs to gain qualifications as a ‘Coach’ –
the perfect combination of experience was used to create a relevant and needed program for Emergency
Services personnel …. that is a unique and proactive approach to looking after staffs mental wellbeing. Di’s workshops &
programs are a great adjunct to current staff support services that exist, & take a more proactive approach (rather than
being ‘reactive’ to adversity) to strengthening staffs mental wellbeing. Di is a former Advanced Care Paramedic, current Registered Nurse,
Resilience Coach & NLP Coach Practitioner & Author, that has created several programs, designed to build individual resilience,
provide coping skills & preventative strategies in dealing with day to day challenges in work & personal lives, to improve peoples
overall mental wellbeing.
What’s included in the program?
LIFETIME ACCESS - You’ll be able to access the program 24/7 * from your desktop / tablet / mobile – at your own
(*For the life of the website. Excludes during any scheduled maintenance times)
6 MODULES - The entire program was created specifically for ‘First Responders’, therefore terminology / ‘lingo’ used
throughout – relates to the job.
- Creating a strong foundation
- Strengthening our minds
- Stress & Coping
- Emotional occupational ‘hazards’
- Moving forward
6 HRS OF VIDEO CONTENT - Each module has video content, to guide you through the lessons.
DOWNLOADABLE WORKBOOK & ACTIVITIES - The majority of lessons have downloadable workbooks and associated activities to
assist with the learnings of each lesson.
- The starting point
- The beginning of your journey
- Human Needs Psychology
- The power of your words
- The roles we play
- The relationship with yourself
- Love levels
- The 5 love languages
- Rituals & Habits
- Creating more empowering perceptions
- Changing our state of mind
- Emotional reactions
- Peaks & Valleys
- Stress & Coping
- Overcoming adversity
- Post stressful events
- Coping with the death of a colleague
- Family members & loved ones
- Removing the stigma
- Life beyond the uniform
- Heart / Brain connection
AUDIO DOWNLOADS - You’ll receive 2 amazing guided meditations to download from my beautiful & talented friend Priscilla
Clegg’s ‘Inner Calm’ CD.
ACCESS TO ‘MEMBERS ONLY’ FACEBOOK GROUP - You’ll gain access to the private ‘members only’ Facebook group (totally
optional!), where you’ll have access to a community of like-minded individuals – and further resources will be posted from time to
CERTIFICATE OF COMPLETION and 8 CPD points - Upon completion of the program & an exit survey, you will
be emailed a Certificate of Completion for your records. *By completing this program, your certificate will show a Total of 8
you can use as CPD points if you are a Paramedic who needs to self-report to your registering body (eg: Paramedicine
Board of Australia) for your Continuing Professional Development.